FREQUENTLY ASKED QUESTIONS

1. WHAT ARE THE DELIVERY OPTIONS?

We sell our chocolate online. In the United Kingdom, we offer the following shipping options:

– Chocolate orders above £100 FREE via Royal Mail First Class

– Chocolate orders below £100 delivery charge is based on weight options (listed at check-out point) via Royal Mail

– Orders containing Domes and requiring national Courier via DHL or UPS (courier collections Monday-Thursday only) to be quoted via email based on weight.

2. DO YOU OFFER INTERNATIONAL SHIPPING?

We also offer international shipping of chocolate to the following countries by courier.

In some cases orders arrive in two or three working days but for other regions we are unable to say when these packages will arrive

WE CANNOT SHIP THE DOMES INTERNATIONALLY due to a pressure issue we are still trying to resolve.

Please note that these packages will be subject to import taxes and duties upon receipt and may be held up for this reason. All duties and taxes are the responsibility of the recipient.

We are unable to provide temperature controlled transport so please be aware that at hot times of year, or if delivering to hot country, you are assuming the risk that your chocolate may not arrive in perfect condition.

We also offer shipping to the USA or Canada.

The below prices are based on a max weight of max 1 kilo parcel box:

Zone 1 – £20.00

Austria – Belgium – Bulgaria – Cyprus – Czech Republic – Denmark – Estonia – Finland – France – Germany – Greece (Mainland) – Hungary – Ireland – Italy -Latvia – Lithuania – Luxemburg – Madera – Malta – Netherlands – Poland – Portugal – Romania – Slovakia – Slovenia – Spain (Mainland) – Sweden

Zone 2 – £30

Albania – Belarus – Bosnia Herzegovina – Canada – Channel islands – Croatia – Gibraltar – Greek islands – Iceland – Kosovo – Liechtenstein – Macedonia – Mexico – Moldova – Monaco – Montenegro – Norway – Puerto Rico – Russia – Serbia – Spanish Islands – Spanish Canaries – Switzerland – Turkey – Ukraine – USA

Zone 3 – £40

Afghanistan – Algeria – American Samoa – Angola – Anguilla – Antiqua – Argentina – Armenia – Aruba – Australia – Azerbaijan – Bahamas – Bahrain – Bangladesh – Barbados – Benin – Bermuda – Bhutan – Bolivia – Bonaire – Botswana – Brazil – Brunei – Cambodia – Cameroon – Cape Verde Islands – Cayman islands – Chad – Chile – China – Colombia – Congo – Costa Rico – Dominican Republic – Ecuador – Ethiopia – Egypt – Falkland Islands – Fiji – Gambia – Georgia – Ghana – Guyana – Hong Kong – India – Indonesia – Iraq – Israel – Jamaica – Japan – Kazakhstan – Kenya – Korea – Kuwait – Lebanon – Libya – Macau – Madagascar – Malawi – Malaysia – Mali – Martinique – Mauritania – Mauritius – Mongolia – Montserrat – Morocco – Namibia – Nepal – Netherland Antilles – New Caledonia -New Zealand – Nicaragua – Niger – Nigeria – Oman – Pakistan – Panama – Paraguay – Peru – Philippines – Qatar – Samoa – Saudi Arabia – Senegal – Seychelles – Sierra Leone – Singapore – South Africa – Sri Lanka – St Barthelemy – St Kitts – St Lucia – St Maarten – St Vincent – Syria – Tahiti – Taiwan – Tanzania – Thailand – Togo – Trinidad & Tobago – Tunisia – U.A.E – Uruguay – Vietnam – Yemen

4. WHERE ARE YOUR BEANS FROM?

We are currently using a blend of beans from different countries:

Dark 70% blend from South America

Dark 80% blend from South America

White Chocolate blend from West Africa and South America

Ruby Chocolate – as supplied by Barry Callebaut

Vegan White Chocolate – as supplied by Montgomery Chocolate

5. WHERE CAN I BUY BRIK?

You can buy our chocolate on our website and through our many stockists internationally. Check out the “Stockist” area on the website to see where you can find them.

6. WHAT SUSTAINABILITY EFFORTS DO YOU MAKE?

Here at BRIK, we’re continually making changes at every level in order to reduce our environmental footprint and encourage our suppliers and customers to do the same.

From adopting plastic-free compostable packaging to trying to work directly with farmers in sourcing the best beans grown with minimal intervention, we are continually trying to evolve and keep up with best practice in sustainability.

We strive to be as environmentally conscious as possible.

We are now buying only plastic-free and compostable packaging and it is labelled as such on the back of the packaging – so look for the round sticker on our looking like plastic bags and know that all our packaging is biodegradable and compostable.